COURSE DESCRIPTION
Hospitality Management Studies – Hotel Operations is a course that teaches the essential principles of hospitality management. The course is designed to give you an insight into hotel operations, including the organizational structure of a hotel, the functions of different hotel departments, and how they can work together to provide guests with an excellent hotel stay every single time.
You will learn about the modes of hotel management, the classification of hotel departments, the organization structure of a hotel, the functions of the front office department, and the organization of the housekeeping department.
Course Features
- Lectures 4
- Quizzes 0
- Duration 33 hours
- Skill level All levels
- Language English
- Students 60
- Assessments Yes
Curriculum
- 3 Sections
- 4 Lessons
- 10 Weeks
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- Module 1: Introduction to Hotel ManagementOn successful completion of this module, you will be able to: Describe the modes of Hotel management. Explain the classification of hotel departments. Define the organization structure of hotels. Identify the function of hotel departments. Explain what is meant by rooms division.2
- Module 2: Hotel Front Office OperationsOn successful completion of this module, you will be able to: Explain the functions of the front office department. Define the organization of the front office department. Explain the key positions of the front office. Explain the day-to-day front of house operations. Describe the different registration procedures. List the four steps of the guest cycle. Define revenue and sales indicators.1
- Module 3: Hotel Housekeeping DepartmentOn successful completion of this module, you will be able to: Explain the key roles of the housekeeping department. List the duties of key positions in the housekeeping department. Explain the organization of the housekeeping department. Explain the relationship between housekeeping and other departments. Describe the procedures involved in cleaning tasks. Define room status codes. Explain security procedures.1
