Diplomatic Protocol And Etiquette Management

Teacher

Africa Capacity Building Initiatives (ACBI)

“ACCESS TO ANYONE IS A PRIVILEDGE. DONT MISUSE IT”

The Diplomatic Protocol, Ceremonial AND executive ushering management Course is expertly developed and instructed by some of the world’s leading figures in the field. The course provides participants with an interactive platform for learning and sharing of expertise and experiences and aligns with the latest trends in this field of training. It aims to train the next generation of diplomatic leaders to excel in the 21st-century diplomatic environment.

The course is delivered online and goes beyond the conceptual understanding of Diplomatic Protocol and Ceremonial, to teach participants how to develop Protocol and Ceremonial guidelines that ensure consistency and expertise are passed on and maintained throughout the organization.

The course is a combination of conceptual learning and hands-on experience, with the majority of the training program (75%) focused on learning through application exercises, case studies, presentations, scenario settings, and events and ceremonies management. These practical exercises are designed to simulate real-life environments, allowing participants to practice and deliver in settings similar to those they will encounter in their professional lives.

The Diplomatic Protocol and Ceremonial online course equip participants with a practical toolkit that can be applied to future diplomatic engagements.

The course is designed to provide a hands-on approach to learning about different aspects of diplomatic protocol and ceremony, with a focus on enhancing practitioners’ skills in a globalized and interdependent world. The course also emphasizes the importance of understanding the role of digital communication in protocol and ceremonial practices.

Course Structure

The course will be structured around a few modules. The modules will include these themes and any other that you see relevant:

A brief background on diplomatic protocol and ceremonial
The importance of soft skills
Cross-cultural management
Entertainment and ceremonies management (Flags Settings, etc. )
Protocol of communications (Also Digital Platform and Digital communications)
Managing Ushering at an executive level.

Practical Outcomes of the Course.

Gaining an understanding of the significance and application of soft skills such as first impressions, precedence, cross-cultural etiquette, and the art of gracious entertaining, and the importance of preparation.
Enhancing professional development and overall awareness by providing the necessary tools to conduct international relations and build and maintain business relationships.
Learning the protocol and procedures of executive ushering, event management and international meetings.
Mastering the art of protocol, ushering and ceremonial etiquette in diplomatic settings and entertainment.
Boosting productivity and improving the outcomes of diplomatic protocol and ceremonial engagements.
Providing training and sharing expertise on diplomatic protocol and ceremonial ushering and entertainment within the organization and with colleagues.

Course Features

Lectures 23
Quizzes 0
Duration 4 weeks
Skill level All levels
Language English
Students 104
Assessments Yes

Curriculum

5 Sections
23 Lessons
4 Weeks

Expand all sectionsCollapse all sections

MODULE 1: UNDERSTANDING PROTOCOL AND ETIQUETTE
In this module, students will be able to learn and understand the following. 1. Introduction to protocol and etiquette: historical background of protocol; how the unwritten rules of courtesy and ceremonial acted as catalysts in the development of protocol procedures as we know them today; the importance of first impressions; how handshakes act as a means of communication when meeting someone for the first time. 2. Introductions and business cards: the importance of making a proper introduction: When does one introduce oneself? When do we introduce others? Commonly made mistakes during introductions; the history of visiting cards and their use as adopted by different countries. 3. How the Vienna Convention on Diplomatic Relations (1961) relates to the life of a diplomat. 4. Order of precedence, titles and forms of address: What is an order of precedence and how is it applied at formal functions? What kind of precedence exists among the diplomatic corps and what does the Vienna Convention on Diplomatic Relations (1961) say about the order of precedence? The importance of titles and forms of address; how dignitaries should be addressed in a manner appropriate to the office they occupy; how to address such dignitaries in writing. 5. Invitations: how invitations originated; the difference between formal and informal invitations; the proper wording used on diplomatic invitations; forms of replies and declines. 6. Attending events and planning table seating: attending receptions; the receiving line; official luncheons and dinners; and various seating arrangements. 7. Entertaining: the list of host duties when hosting various functions and the respective duties of the guests; the purpose of toasts, when they are given and the general format used when giving a toast; table manners and other important issues related to diplomatic entertaining. 8. State visits: preparation for state visits; the programme involved; dress codes, decorations and flag etiquette.
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MODULE 2: COMMUNICATION IN USHERING/PROTOCOL
Communication is the act of transferring information from one place to another. Although this is a simple definition, when we think about how we may communicate, the subject becomes a lot more complex. There are various categories of communication and more than one may occur at any time. The different categories of communication are: • Spoken or Verbal Communication: face-to-face, telephone, radio or television and other media. • Non-Verbal Communication: body language, gestures, how we dress or act. • Written Communication: letters, e-mails, books, magazines, the Internet or via other media. • Visualizations: graphs and charts, maps, logos and other visualizations can communicate messages. The desired outcome or goal of any communication process is understanding. The process of interpersonal communication cannot be regarded as a phenomena which simply ‘happens’. Instead, it should be seen as a process where participants negotiate their role, whether consciously or unconsciously. Senders and recipients, or receivers, are of course both vital in communication. In face-to-face communication, the roles of the sender and receiver are not distinct, because both parties communicate in both directions, including in very subtle ways such as through eye-contact (or lack of) and general body language. There are many other subtle ways that we communicate (perhaps even unintentionally) with others. For example, the tone of our voice can give clues to our mood or emotional state, whilst hand signals or gestures can add to a spoken message. In written communication the sender and receiver are more distinct. Until recent times, a relatively small number of writers and publishers were very powerful when it came to communicating the written word. Today, we can all write and publish our ideas on the Internet, which has led to an explosion of information and communication possibilities.
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MODULE 3: LOCAL AND UNITED NATIONS PROTOCOL
In this module and lesson, We will explore the set protocol by united nations. This publication is by no means an exhaustive review of protocol matters and diplomatic etiquette. Its objective is to formulate basic guidelines and fundamental norms and practices of protocol and administrative requirements accepted at the United Nations Headquarters. Much of what is written in the following pages has been gathered over the years from practical experience and common sense successfully applied at the United Nations since its inception. In preparing this manual, important documents such as the Headquarters Agreement between the United Nations and the United States of America and legal texts such as United Nations resolutions and other relevant documents have been used. It is recommended that every Permanent Mission and Observer Office keep a copy of this publication, for it contains important information on administrative and diplomatic procedures, compliance with which will greatly facilitate the activities of the diplomatic community stationed at the United Nations Headquarters. The United Nations Protocol and Liaison Service sincerely hopes that this manual will enhance the co-operation between Permanent Missions, Observer Offices, and the Protocol and Liaison Service, which serves the international community at the United Nations Headquarters. This manual includes, whenever necessary, references to relevant information provided by third parties, which may be subject to change in the future by those parties. While continuously striving to maintain the accuracy of the information provided, the Protocol and Liaison Service cannot be held responsible for any such changes.
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MODULE 4: STRATEGIC MANAGEMENT IN PROTOCOL
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MODULE 5: EVENT PLANNING, MANAGEMENT AND BASIC FIRST AID
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Africa Capacity Building Initiatives (ACBI)

Diplomatic Protocol And Etiquette Management